Frequently Asked Questions
We’ve answered some of our most common questions below to make your shopping experience as easy as possible.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75. If you order on the app, you will get free shipping for 24 hours after ANY order is placed, whether you pay for shipping or not on the initial order.
What are your shipping rates?
Orders under $75 ship for a flat rate of $6.95.
How long does shipping take?
Standard shipping typically takes 3–5 business days.
Do you ship internationally?
At this time, we only ship within the United States.
Do you offer local pickup?
Yes! Local pickup is available at checkout.
Returns + Exchanges
What is your return policy?
We accept returns within 21 days of purchase for store credit.
Do you offer exchanges?
Yes, exchanges are available.
How do I start a return?
Returns can be initiated through our return portal powered by Redo.
Do you provide return labels?
Yes, prepaid return labels are available for $2.98.
Am I responsible for return shipping?
If Redo coverage is not purchased, customers are responsible for return shipping costs.
What if my item arrives damaged or defective?
Please notify us within 5 days of delivery and we will replace or refund your item.
Orders + Protection
What if my package is lost or stolen?
We recommend purchasing Redo shipping protection at checkout to cover lost or stolen packages.
Do you offer shipping protection?
Yes, we offer shipping protection through Redo.
Customer Support
How can I contact you?
You can reach our customer support team at: help@paisleygraceboutique.com
What are your customer service hours?
Our team is available Monday–Friday from 9AM–4PM.
Still Need Help?
We’re always here for you. If you didn’t find what you were looking for, reach out to our team. We’re happy to help!