Returns and Exchanges

Thank you so much for shopping Paisley Grace Boutique! We love that you found us and are now a part of our PGB family!!  We know that sometimes items just are not right for you for whatever reason and a return or exchange is necessary. We of course can't guarantee fit even with the measurements that we provide.

1. All exchanges must be initiated through our returns portal and shipped within 21 days of delivery to be eligible for return or exchange.
2. All Returns are for account credit only for amount paid after discounts (including Club Paisley rewards) and exclude shipping.  When Club Paisley rewards were used for a returned item, the refund will only be for the amount paid and Club Paisley points and discounts used will be forfeited.
3. Deeply discounted products (any item on Final Sale or are discounted 30% or more) are not eligible for refund or exchange. 
4. Any order placed before scheduled sale dates is not eligible for a price adjustment. 
5. Damaged or defective items are eligible for free exchange or return for credit when initiated with 5-days of receipt. Photo will be required.

Please note that our return portal is very new and may not work as you expect.  If you have questions or are having a hard time with the portal, PLEASE reach out to us so we can make any adjustments or corrections that need to made.  Thank you

 

SEE OUR FULL POLICIES BELOW

Free Returns and Package Protection

Free Returns and / or Package Protection provides you with the benefits described below.  You are NOT required to purchase this coverage but it will be offered as a service that we believe everyone should purchase.  You may opt out of the coverage by simply unchecking the offer at checkout.

Whether protection was purchased or not, you must start your return or exchange on the returns portal.

Free Returns when Purchased 

1. If you need to return or exchange any eligible item, you will be provided a free USPS return label
2. Returns must be postmarked within 21-days of receipt
3. All items must be in resalable condition as defined below.
4. If you did not purchase this option at checkout, you will be responsible for the return shipping label cost.

 Package Protection when Purchased

If your package is damaged during shipping, you must notify us within five days for claim processing through the returns portal.

1. Lost packages are those where tracking shows no movement for 7-days. Claims must be made within 15-days of shipment. 
2. If a package is marked as delivered and carrier has verified that it was delivered to the correct home, then we will process the claim as a stolen package
3. If you did not purchase this option at checkout, you will be responsible for filing a claim with the carrier

If you have questions about a return or are having problems with processing a return on the returns portal, please call us at (682) 222-9010 or email us at Help@PaisleyGraceBoutiquecom.

Returns Should be Mailed to the Following Address:

Paisley Grace Boutique Returns
625 S Wisteria St, STE 101
Mansfield, TX 76063

Returnable Items:  

Items may be returned if they are not listed as non-returnable below and must have any tags attached, be unwashed, unworn and free of any odors, stains or pet hair.  

Non-returnable items:  

• All discounted items from:
• Final Sale
• Monday Markdowns
• Steals/Deals
• Black Friday
• Doorbusters
• Cyber Monday
• Discount Codes that are 30% or More 
• Jewelry
• Hair Accessories & Hats
• Legging
• Make-up or other beauty products
• Swimwear

The PGB Team reserves the right to refuse any return or exchange if the merchandise does not meet the above conditions.

HOLIDAY EXTENSION POLICY

Our holiday return policy is purchases made between the Tuesday after Cyber Monday and Christmas Eve may be returned any time before January 15 or the following year.

Cancelled Orders: 

Cancelling an order prior to shipping will incur a 5% or $5 charge, whichever is greater to cover the fees associated with the original purchase + refund. We realize that you may have second thoughts on sizing or colors after you complete a purchase.  Rather than placing a new order and asking us to cancel the order that you want to change, the first option is to allow us to change the size or color of an item for free by emailing us at Help@PaisleyGraceBoutique.com or by calling us at (682) 222-9010 and allow us to make that change for you.  This is our preferred method as we do not have to charge any fees when we edit a completed order.

Preorder Items: 

Preorders may not be cancelled once we've placed the order for your item with the designer. If cancelled, these orders will also incur the above cancellation fee. Unless stated otherwise in the product description, Preorder items may be returned under our normal returns policy.

Excessive Returns/Cancellations: 

We will accept the return or cancellation of five (5) items in any month under our standard policies as outlined. That is up to 60 items returned and/or cancelled items in a year. If a customer returns or cancels more than 5 items in a month, the return(s) will be eligible for STORE CREDIT ONLY and a restocking fee that is the greater of $10.00 (ten dollars) per item or 20% (twenty percent) of each item’s purchase price will be charged for each item returned, exchanged or cancelled in excess of 5 items in a month.