At Paisley Grace Boutique, we want your shopping experience to feel easy from checkout to delivery. Below you’ll find our shipping and return policies.

We offer free standard shipping on orders over $75. Orders under $75 ship for a flat rate of $6.95.

Standard shipping typically takes 3–5 business days. 

We also offer local pickup at checkout. 

We’re currently working on enhanced shipping options through Redo that will provide real-time shipping rates and delivery estimates at checkout.

At this time, we do not offer international shipping.

We accept returns within 21 days of purchase for store credit. 

Returns can be started through our Redo return portal. 

Prepaid return labels are available for $2.98. If Redo coverage was not purchased, return shipping costs are the customer’s responsibility.

If your order arrives damaged or defective, please notify us within 5 days of delivery. We will gladly replace the item or issue a refund.

We recommend purchasing Redo shipping protection at checkout for coverage on lost or stolen packages.

Free Returns and Package Protection

Free Returns and / or Package Protection provides you with the benefits described below.  You are NOT required to purchase this coverage but it will be offered as a service that we believe everyone should purchase.  You may opt out of the coverage by simply unchecking the offer at checkout.

Whether protection was purchased or not, you must start your return or exchange on the returns portal.

Free Returns when Purchased 

1. If you need to return or exchange any eligible item, you will be provided a free USPS return label

2. Returns must be postmarked within 21-days of receipt

3. All items must be in resalable condition as defined below.

4. If you did not purchase this option at checkout, you will be responsible for the return shipping label cost.

 Package Protection when Purchased

If your package is damaged during shipping, you must notify us within five days for claim processing through the returns portal.

1. Lost packages are those where tracking shows no movement for 7-days. Claims must be made within 15-days of shipment. 

2. If a package is marked as delivered and carrier has verified that it was delivered to the correct home, then we will process the claim as a stolen package

3. If you did not purchase this option at checkout, you will be responsible for filing a claim with the carrier

If you have questions about a return or are having problems with processing a return on the returns portal, please email us at Help@PaisleyGraceBoutique.com.

Returns Should be Mailed to the Following Address using the label provided by our returns portal:

Paisley Grace Boutique Returns
625 S Wisteria St, STE 101
Mansfield, TX 76063

Returnable Items:  

Items may be returned if they are not listed as non-returnable below and must have any tags attached, be unwashed, unworn and free of any odors, stains or pet hair.  Shoes must be returned in the shoe box that they were initially shipped in.  The box must be in good condition and should be inside a box or poly-mailer when returned.   

Non-returnable items:  

All discounted items from:

Final Sale

Monday Markdowns

Steals/Deals

Black Friday

Doorbusters

Cyber Monday

Discount Codes that are 30% or More 

Jewelry

Hair Accessories & Hats

Legging

Make-up or other beauty products

Health supplements

Swimwear

The PGB Team reserves the right to refuse any return or exchange if the merchandise does not meet the above conditions.

Holiday Extension Policy

Our holiday return policy is purchases made between the Tuesday after Cyber Monday and Christmas Eve may be returned any time before January 15 of the following year.

Canceled Orders

Cancelling an order prior to shipping will incur a 5% or $5 charge, whichever is greater to cover the fees associated with the original purchase + refund. When we refund you, we are not refunded for any of the credit card fees or other transaction fees incurred when an order is placed (can be in excess of 6% of purchase amount). 

We realize that you may have second thoughts on sizing or colors after you complete a purchase.  Rather than placing a new order and asking us to cancel the order that you want to change, the first option is to allow us to change the size or color of an item for free by emailing us at Help@PaisleyGraceBoutique.com or by calling us at (682) 222-9010 and allow us to make that change for you.  This is our preferred method as we do not have to charge any fees when we edit a completed order.

Preorder Items: 

Preorders may not be cancelled once we've placed the order for your item with the designer. If cancelled, these orders will also incur the above cancellation fee. Unless stated otherwise in the product description, Preorder items may be returned under our normal returns policy.

Excessive Returns/Cancellations: 

We will accept the return or cancellation of five (5) items in any month under our standard policies as outlined. That is up to 60 items returned and/or cancelled items in a year. If a customer returns or cancels more than 5 items in a month, the return(s) will be eligible for STORE CREDIT ONLY and a restocking fee that is the greater of $10.00 (ten dollars) per item or 20% (twenty percent) of each item’s purchase price will be charged for each item returned, exchanged or cancelled in excess of 5 items in a month.