Returns and Exchanges

Thank you so much for shopping Paisley Grace Boutique! We know that sometimes items don't fit and a return or exchange is necessary. We of course can't guarantee fit even with measurements.

HOLIDAY EXTENDED RETURN POLICY:

Items eligible for return under the usual guidelines that are ordered November 15, 2023 - Dec 25, 2023 can be returned thru January 15, 2024. See below for the list items that CANNOT be returned.

RETURNS

  • Returns for orders placed on the website receive a gift card valid on the website. Returns for orders placed on the app/live sales receive account credit valid on the app.
  • Returns/exchanges must be received within 21 days of receipt. (see ineligible items below)
  • Online purchase returns are eligible for an e-gift card - no cash refunds.
  • Online purchase exchanges are eligible for refund to original form of payment (see below for details).
  • Returns are typically processed within 5-7 business days after we receive them.
  • Customer is responsible for return shipping. 

EXCHANGES

The item just didn’t work for you and you want to try a different size or something else? We offer refunds to original form of payment when you choose to shop for a replacement item. Complete your purchase and write the new order number on the return packing slip and include a copy with your return. We will ship your replacement items now and issue your refund to original payment when we process your return.

SEND RETURN TO:

Paisley Grace Boutique Returns
625 S Wisteria St, STE 101
Mansfield, TX 76063

 

PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!

Damages/Defects: Please inspect all items for damage or defect and notify us at help@paisleygraceboutique.com of any damage or defect within 5-days of receipt.  Please include pictures of the flaw so we can see the damage and work with our designers, shippers and our team to improve. If available, a replacement will be shipped to you at no charge.

Returnable Items:  Item may be returned if they are not listed as non-returnable below and must have any tags attached, be unwashed, unworn and free of any odors, stains or pet hair.  

Non-returnable items:  

  • All discounted items from:
    • Final Sale
    • Monday Markdowns
    • Steals/Deals
    • Black Friday
    • Doorbusters
    • Cyber Monday
    • Discount Codes that are 30% or More 
  • Jewelry
  • Hair Accessories & Hats
  • Legging
  • Make-up or other beauty products
  • Swimwear

HOLIDAY EXTENSION POLICY

Our holiday return policy is purchases made between November 28, 2023 and December 24, 2023 may be returned any time before January 15, 2024.

Cancelled Orders: Cancelling an order prior to shipping will incur a 5% or $5 charge, whichever is greater to cover the fees associated with the original purchase + refund. We realize that you may have second thoughts on sizing or colors after you complete a purchase.  rather than placing a new order and asking us to cancel the order that you want to change, the first option is to allow us to change the size or color of an item by emailing us at Help@PaisleyGraceBoutique.com or by calling us at (682) 222-9010 and allow us to make that change for you.  This is our preferred method as we do not have to charge any fees when we edit a completed order.

Preorder Items: Preorders may not be cancelled once we've placed the order for your item with the designer. If cancelled, these orders will also incur the above cancellation fee. Unless stated otherwise in the product description, Preorder items may be returned under our normal returns policy.

Excessive Returns/Cancellations: We will accept the return or cancellation of five (5) items in any month under our standard policies as outlined. That is up to 60 items returned and/or cancelled in a year. If a customer returns or cancels more than 5 items in a month, the return(s) will be eligible for STORE CREDIT ONLY & a restocking fee that is the greater of $10.00 (ten dollars) per item or 20% (twenty percent) of each item’s purchase price will be charged for each item returned, exchanged or cancelled in excess of 5 items in a month. This restocking fee will apply for all returns and cancellations until the customer completes a subsequent month with 5 or fewer returns and cancellations.