FAQ
We are located in Mansfield, TX & have a Brick & Mortar store in Historic Downtown and also a warehouse where we ship orders to all 50 US States!
We cannot do this as we are a very small team and don't have the capacity to do this. Single order subtotals $75+ ship free & after you place ANY order (whether you pay for shipping or not) you get free shipping for 24 hours.
YES! The easiest way to shop Live Sales is on our app. You can also shop New Arrivals/Sales & view fit videos for most items.
- FREE Shipping with orders $75+
- Orders under $75 will ship for $6.95
- FREE Shipping for 24 hours after ANY order is placed
- Expedited shipping options will be available at checkout ON THE WEBSITE
- FREE Local Pickup from our Mansfield Brick & Mortar store will be an option for those within a 50 mile radius - this option is available for WEBSITE CHECKOUTS ONLY.
YES! We will be implementing our new Club Paisley program where you can earn points with EVERY order and redeem them for $$ off! For full details on the program, click here.
Where can you earn points?
Website
App
COMING SOON - OUR MANSFIELD STORE!!
What if I had an account with your Paisley Perks program from 2 years ago?
That program was discontinued on September 1, 2021. Communication was sent multiple times prior to that date alerting customers of the program ending. All point total were expired on that date. This is a totally new program with different rewards, levels and points so everyone is starting fresh :)
Yes. Some vendors restrict us from discounting their product as a way to maintain the value of their brand. Consuela & Brighton are excluded from ALL SALES unless otherwise stated. We also occasionally offer huge markdown sales (ex: $7.99 sale, Black Friday etc..) these sale also exclude the use of discounts/rewards as we are already selling items at or below cost to make room in our warehouse.
Our website & app run on different systems.
ACCOUNT CREDIT - works on the app, can be applied to any order on the MOBILE APP at checkout.
GIFT CARDS purchased online, at the store or from returns can be redeemed at our store or on our website.
If you need a balance transferred so you can use it on the app/website please email us help@paisleygraceboutique.com
This is an awesome feature available on our Mobile App!
AS OF APRIL 27, 2023
We have a brand new website AND app rolling out! What does this mean? It means a cohesive & enhanced shopping experience for YOU! We feel our website isn't as user friendly as it can be and switching systems will allow us to bring more benefits to you!
We are going back to the system we used prior to Sept 1, 2021.
- When the new website & app launch you will need to create a login using an email address.
- Social login options (Facebook/Instagram) will NOT be available on the new website/app.
- Go to paisleygraceboutique.com or the app and go to login/create an account.
A) IF IT SAYS THE EMAIL YOU ENTERED IS ALREADY IN THE SYSTEM, choose the "forgot password" options and follow the prompts.
B) IF THAT EMAIL IS NOT ALREADY IN THE SYSTEM - follow the steps to create an account.
You will be able to see your account history, but the order numbers will be different in the new system. Moving forward you will be able to see your complete order history from the app & website in one place on your account.
Apple Users: You can go to the App Store and update your current Paisley Grace App
Android Users: You will need to download the NEW Paisley Grace Boutique app from the Google Play Store. The old one will only say "Paisley Grace", the new one will be Paisley Grace Boutique.
Online Order returns will be credited as a gift card that can be redeemed on the website.
For full details, visit our Returns/Exchanges page.
By April 26, any unused Gift Cards/Account Credit will be transferred as a gift card to the new site. You will receive an email with the new code to use towards a future order.
Please do not contact us before this date asking for your new gift card code - we are working as quickly as possible to get these entered so please be patient with us :)
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